Frequently Asked Questions
Everything you need to know about your GT Omega experience.
What is the standard shipping timeframe?
Most orders are processed within 24 hours and typically arrive within 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do GT Omega chairs and cockpits come with a warranty?
Yes, all our chairs and racing cockpits come with a comprehensive 3-year warranty that covers manufacturing defects. We stand by the durability and quality of our home office and gaming gear.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund, minus any applicable shipping fees.
Are the racing cockpits compatible with all steering wheel brands?
Our cockpits are pre-drilled to be compatible with major hardware brands including Logitech, Thrustmaster, and Fanatec. If you have a specific setup, please check our compatibility guide or contact support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm to help you build your dream setup over time.
How do I track my order?
Once your order is dispatched, you will receive an automated email containing your tracking link. You can also track your status directly through the 'Order History' section of your GT Omega account.